Enhancing Customer Experience for Tesco with High-Quality Surfacing Solutions
Client:
Hamlee Build (Principle Contractor for Tesco Supermarkets)
Project:
Breaker Surfacing Ltd. has been employed by Hamlee Build on a number of nationwide projects since 2020, encompassing a diverse range of tasks, including restoring car park surfaces to accommodate the installation of electric vehicle charging stations and creating new access points for jet wash facilities.
Challenge:
Tesco, a leading supermarket chain, required a reliable and experienced surfacing contractor to resurface a number of its supermarket car parks. The project presented several challenges:
- Maintaining operational efficiency: Minimizing disruption to customer and staff traffic flow during construction.
- Ensuring safety: Maintaining a safe working environment for both construction crews and supermarket patrons.
- Meeting tight deadlines: Completing the projects within strict time frames to avoid impacting supermarket operations.
- Delivering high-quality results: Achieving a durable and aesthetically pleasing finish that would enhance the customer experience.
Solution:
Breaker Surfacing Ltd. was chosen as the preferred subcontractor by Hamlee Build. We implemented a comprehensive approach to address these challenges:
- Thorough Planning & Coordination: We meticulously planned each project, coordinating with Hamlee Build and Tesco representatives to minimize disruption to supermarket operations.
- Efficient Project Management: We employed a dedicated project manager to oversee all aspects of the work, ensuring timely completion and adherence to the project schedule.
- Safety First Approach: We prioritized safety throughout the project, implementing robust safety protocols and providing regular safety training to all our personnel.
- High-Quality Materials & Techniques: We utilized high-quality surfacing materials and employed skilled craftsmen to deliver a durable and aesthetically pleasing finish.
- Flexible Approach: We adapted to unforeseen challenges and maintained open communication with all stakeholders throughout the project.
Results:
- Successful Project Completion: All projects were completed on time and within budget, to the satisfaction of Hamlee Build and Tesco.
- Enhanced Customer Experience: The resurfaced car parks provided a safer and more comfortable environment for customers and staff.
- Improved Aesthetics: The high-quality finishes enhanced the overall appearance of the supermarket sites.
- Strong Working Relationship: The successful completion of these projects solidified a strong working relationship between Breaker Surfacing Ltd. and Hamlee Build.
Testimonial:
“Breaker Surfacing Ltd. have consistently impressed us with their professionalism and high-quality workmanship across a number of surfacing projects for Tesco Supermarkets since 2020. Their work has been up and down the country, and they have consistently demonstrated their ability to work efficiently and effectively, while always prioritizing safety and minimizing disruption to supermarket operations. We have consistently been impressed by their attention to detail and their commitment to achieving the highest standards. We highly recommend Breaker Surfacing Ltd. for any surfacing project.”
